General Terms and Conditions

define the possibilities of cancellation, or withdrawal from the Contract as follows:

Article VIII.

Cancellation of the Purchase contract

  1. The Buyer has the right to cancel the ordered goods or services within 24 hours of the creation of the purchase contract without cancellation fee.

 Article IX

 The consumer's right to return the goods without giving a reason and to instruct the consumer

 1. Pursuant to Act no. 102/2014 Coll. on Consumer protection in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the premises of the seller and amending certain laws (hereinafter the "Act") under the provisions of § 7 et seq. days from the date of receipt of the goods. If the subject of the Purchase contract is the delivery of goods, the Consumer has the right to withdraw from the Contract before the delivery of goods.   

2. If the Consumer wishes to exercise this right, he is obliged to deliver the written withdrawal from the Purchase contract in person to the contact address of the Seller no later than the last day of the specified period or to submit the withdrawal by post no later than the last day of the period to the address specified in the contacts. After notifying the withdrawal from the Contract, the Consumer is obliged to send or deliver in person the subject of the contract from which he withdraws together with all documentation - e.g. the original invoice, instructions and other documentation for the goods, which was delivered to him together with the goods, but no later than within 14 days from the date of withdrawal (§10 paragraph 1 of the Act). We recommend Buyers to make a copy of the invoice for their own needs and send the goods by registered mail and as an insured shipment. 

3. You can use the following form to withdraw from the contract:

Withdrawal from the contract


, which must be filled in at least the data marked "*" - with an asterisk. 

4. The Consumer may not send the goods from the withdrawn order by cash on delivery, such goods will not be taken over.  

5. The E-shop Operator shall return the paid performance for the goods/service, including transport costs in accordance with Art. §9 par. 3) of Act no. 102/2014 Coll. as well as costs demonstrably incurred to order the goods within 14 days from the date of delivery of the withdrawal from the Contract, but does not have to return the money before the delivered goods or the Consumer does not prove the shipment, this does not apply if the seller suggested picking the goods himself.

6. The goods must not be mechanically or functionally damaged in any way,

7. The goods must not show signs of use

8. The goods must contain all its parts and components and must be carefully packed in the original packaging and protected for transport and storage purposes.

9. The cost of returning the goods shall be borne by the Consumer.

10. The right to withdraw from the Contract does not apply to goods and services, which are defined in §7 par. 6 letter a) to l) of Act no. 102/2014. Coll.

11. The Consumer shall bear any reduction in the value of the goods which has been caused by their use beyond what is necessary to ascertain the functionality and characteristics of the goods.


In Spišská Belá, 01.06.2016 Slavomír Alžbetkin, Director of JAVORINA production cooperative